Refund Policy

Web subscriptions (crosshair-pro.com)

Subscriptions bought on crosshair-pro.com are sold by our reseller Paddle.com, the Merchant of Record for these orders. If you’re not happy with your purchase, you can request a full refund within 14 days of the first payment of a subscription — no questions asked. Renewal payments can be refunded within 14 days of the renewal if you haven’t used Pro features since it renewed.

To request a refund, use the link in your Paddle receipt email, visit paddle.net, or email us at [email protected] with the email address you used at checkout. Refunds go back to the original payment method. You can cancel any time from your account page (“Manage subscription”); cancelling stops future renewals and Pro stays active until the end of the paid period.

This policy does not limit any rights you have under consumer-protection law in your country.

iPhone app (App Store) subscriptions

Purchases made in the iPhone app are processed by Apple. Refunds for those are handled by Apple at reportaproblem.apple.com according to App Store policies; we can’t issue them directly.