Privacy Policy
This Privacy Policy explains how Crosshair Pro (the “App”) handles information. Crosshair Pro is a tool for designing and exporting crosshair configurations for games such as Counter-Strike 2 / CS:GO and VALORANT, and it also includes optional community features (a public feed, profiles, chat and direct messages, and a looking-for-group board). Please read this policy together with our Terms of Service, EULA, and Community Guidelines.
1. Information Stored Only on Your Device
The following data is created and kept on your device and is not sent to us:
- App preferences — e.g. selected game, haptics on/off, preview autoplay, onboarding completion status.
- Saved crosshairs — crosshairs you save locally, including a name you enter, the game, the share code, and a creation timestamp.
- Cached subscription status — a locally cached flag indicating whether your subscription is active, so the App can unlock features quickly offline.
2. Community Account and Content (Optional Features)
If you choose to use the community features, you create a username and an associated app identity. This does not require your real name, email, or phone number. To provide these features, we process and store on our servers:
- Your username and profile — the username, display information, selected game/rank, avatar selection, and similar profile details you enter.
- Content you publish — crosshairs you share to the community feed (name, game, share code), along with likes, comments, and follows.
- Messages — global chat messages and direct messages you send, stored so they can be delivered and displayed to their recipients.
- Looking-for-group (LFG) posts — the listings you create to find teammates.
- Friends and social graph — friend requests, friendships, follows, and blocks you create.
- Moderation data — reports you submit, blocks you set, and records needed to keep the community safe and enforce our Community Guidelines.
Content you publish or send may be visible to other users. Please do not share sensitive personal information in public posts, profiles, or messages.
3. Technical Data We Process for the Community Backend
Our community backend runs on Cloudflare. When you use community features, our servers necessarily process:
- IP address — used transiently for security, abuse prevention, and rate limiting. We do not use it to build advertising profiles.
- Push-notification device token — if you enable notifications, we store an Apple Push Notification service (APNs) token so we can deliver notifications (for example, a new direct message, a friend request, or a mention). You can disable notifications at any time in the iOS Settings app; the App works without them.
- AI features (optional) — when you use AI Studio (for example, turning a screenshot into a crosshair code, the screenshot coach, the match report card, or the training plan), the image or text you choose to submit is sent through our backend to a third-party AI model provider (via OpenRouter) solely to produce your result. For the training plan we also send your in-app gaming profile answers (game, rank, role, playstyle, weekly playtime) and your aim-trainer scores — never your username. We do not store the images you submit and do not use them to train models; we keep only a minimal usage record (feature, time, success) to enforce limits and control costs. To apply your AI allowance we check your subscription status with our purchase provider (Adapty) using your community account ID.
Website login (optional). If you log in on crosshair-pro.com with your email, we store your email address and send you one-time login codes (via our email provider). You can also connect the website to your App account with a short code shown in the App. The website keeps your login token in your browser’s local storage (no cookies) until you log out.
4. Analytics and Tracking
Crosshair Pro uses no third-party analytics or advertising SDKs. We do not collect the advertising identifier (IDFA), do not track you across other apps or websites, and do not build advertising profiles — so the App does not present an App Tracking Transparency prompt. Aside from the community-backend and purchase data described elsewhere in this policy, we do not collect usage analytics.
5. Purchases and Subscriptions
Crosshair Pro offers optional auto-renewable subscriptions and/or one-time purchases that unlock premium features.
- Apple processes all payments through the App Store. We never receive or store your payment card details. See Apple’s Privacy Policy.
- Paddle is the reseller and Merchant of Record for subscriptions bought on crosshair-pro.com. Paddle collects your payment and billing details (such as email, country and card information) directly and processes them under its own privacy notice; we never receive your card number. We store your Paddle customer and subscription identifiers, status and renewal date to unlock Pro on the web and in the App for your account. See Paddle’s Privacy Notice.
- Adapty is our subscription-management provider. To verify, restore, and manage entitlements, Adapty processes purchase information (such as transaction and receipt data, product identifiers, country, and a randomly generated app user ID) and limited device information. See Adapty’s Privacy Policy.
We use this information only to deliver, validate, and restore your purchases and to determine whether premium features should be unlocked. We do not use it for advertising or sell it.
6. Notifications
The App may schedule local notifications on your device (for example, an occasional reminder to open the App) and, if you enable them, send push notifications from our server for community events such as a new direct message, friend request, or mention (see Section 3). You can disable notifications at any time in the iOS Settings app.
7. How We Use Information
- provide the App’s on-device features;
- operate the optional community features and deliver your content and messages;
- keep the community safe (moderation, reports, blocking, abuse prevention); and
- deliver, validate, and restore your purchases (Section 5).
We do not use any information for advertising, profiling of identified individuals, or sale.
8. Data Retention and Deletion
On-device data remains until you delete it (by clearing saved crosshairs or uninstalling the App). Community content and account data are retained while your account is active. You can permanently delete your community account and all of its content directly in the App — go to Settings → Delete Account. This immediately removes your username, published crosshairs, comments, chat and direct messages, LFG posts, friends, follows and likes from our servers. You may also email us at [email protected] for help. We may retain limited records where required for legal, security, or abuse-prevention purposes. Purchase records held by Apple and Adapty follow their respective policies.
9. Children’s Privacy
The App is not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.
10. Security
We rely on Apple’s platform protections, on-device storage, the Keychain, and our infrastructure provider’s security controls for the community backend. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
11. Your Rights
Depending on where you live (for example, under the GDPR or CCPA/CPRA), you may have rights regarding personal data, including access, correction, and deletion. Most on-device data can be removed directly by you. For community account data, contact us to exercise your rights. For purchase data handled by Apple and Adapty, you may also exercise rights through those providers. We do not sell personal information.
12. International Users
The App can be used worldwide. Information processed by our providers — Apple and Adapty (purchases) and Cloudflare (community backend) — may be processed in the United States or other countries, subject to their respective policies and appropriate safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, within the App. Continued use after changes take effect constitutes acceptance.
14. Contact
Ünsal Öner
Email: [email protected]